Returns Information

We want to make sure you LOVE your purchases as much as we loved getting them here for you. Should an item be faulty upon your receipt we will gladly exchange or refund the item.
 FREE RETURNS FOR ALL NZ CUSTOMERS - Please read below T&C

7 Days to lodge the return on our site and 14 days to ensure the garment is returned to us

Please also fill out the returns slip & ensure it is sent back with your parcel
If you have misplaced this form you can download one ( HERE
This speeds up the process and allows us to match your return with your order

At Pagan Marie Boutique we offer a store credit or exchange on your purchase should the size not be correct, unless the item is a sale item.
If something is faulty we will however offer a full refund of the purchase price.

Choose carefully as we do not refund if you change your mind.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act
Tanning products that have been opened and used cannot be returned. This includes tanning mitts and removers. Due to hygiene reasons.

SALE ITEMS cannot be sent back for an exchange unless deemed to be faulty where a full refund will be processed
Sale items include , Promo Stock , Clearance items and one off Flash Sale items.

Items being sent back must be as follows
-       Completely unworn
-       Tags still attached and in original condition
-       Original Packaging

Anything sent back to us that does not follow the above will be returned to the sender

Any items sent back for exchange will be at the customer’s expense unless it is faulty and the postage for this will be covered by Pagan Marie Boutique
( NZ CUSTOMERS PLEASE USE THE RETURNS SLIP ENCLOSED IN YOUR PACKAGE - RETURN SHIPPING FOR NZ CUSTOMERS IS FREE ON NON SALE GOODS.  ) 
The shipping back to the customer will be free within NZ for clothing only however within discretion ( if there are multiple returns within the one order number the customer may have to pay for this after the 2nd return)
Footwear returns will be sent back on a 2day courier Delivery. 

International returns are processed as above, except the Customer is required to pay for the outgoing shipping . Unless the product is faulty this will be sent free of charge.


Return Address 
Pagan Marie NZ Returns 
PO BOX 37-183
Halswell Christchurch 8245
New Zealand

or 
Unit 10 / 8 Dakota Crescent Wigram 
Christchurch 8042
New Zealand


Any sale, discounted or promotional items that are sold are non-refundable unless the item is deemed to be faulty
For hygiene reasons we cannot accept any returns on makeup products including but not limited to: Nail Polish, Tanning Products ,Lipsticks, Eye Shadows, Glitters, Gloss, and Mascara. Unless where the item is deemed faulty.

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